IT Support Assistant

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  • Internship
  • Singapore
  • Applications have closed
  • About the Role…We are seeking a highly motivated Technical Support Intern to join our Tech team. The ideal candidate will be passionate about technology, have excellent problem-solving skills, and be able to communicate technical information to non-technical users effectively.This unique opportunity will allow the candidate to be exposed to the workings of a growing media company as well as working with an experienced team!

    (Successful candidates must be able to commit 6 months of internship from Jan/Feb 2024 onwards.)

    What you will do:

    • Work with the team to resolve IT support requests from employees (hardware, software or network connectivity)
    • Provide 1st level desktop, network and application support
    • Support and troubleshoot software and hardware equipment needs across TSL SG & its overseas counterparts
    • Investigate, diagnose and resolve software and hardware issues
    • Support and maintain physical security systems such as CCTV, door access etc.
    • Maintain and update technical documentation.
    • Collaborate closely with the HR team to ensure a smooth and seamless onboarding and exit process on IT related matters.
    • Assist with Asset Tracking and Asset Management.
    • Participate in ad-hoc projects and assignments as needed.

    The successful candidate should have:

    • Possess or currently studying for a diploma/degree in Information Technology field or equivalent
    • Basic knowledge of operating systems, software, and hardware, including Windows and Mac OS
    • Excellent problem-solving skills and attention to detail
    • Strong verbal and written communication skills
    • Ability to explain technical information to non-technical users
    • Ability to work independently and in a team environment

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